
General Questions
Best Property is a modern property portal in Malaysia designed to connect property agents, developers, and owners with potential buyers and renters. We operate on a fair and flexible "Pay-As-You-Go" model using Tokens, empowering agents to control their advertising budget effectively.
Our platform serves two main groups:
1. Property Seekers: Anyone looking to buy or rent property.
Searching and contacting agents is completely free.
2. Property Agents & Agencies: Licensed professionals and agencies
who want to advertise their listings to a wide audience.
Tokens & Membership
Tokens are our platform's internal currency. We use a token system to provide a fair "Pay-As-You-Go" service. Instead of a fixed subscription, you only use tokens for high-value actions like publishing or promoting a listing. This gives you full control over your advertising budget.
Tokens are included with our monthly membership plans. Each plan, including the Free plan, comes with a specific number of tokens that are refreshed every month. You can choose a plan that best suits the scale of your business.
The costs for our main features are as follows:
- Create a New Listing: 10 Tokens
- Upgrade to Premium Ad (7 days): 30 Tokens
- Bump a Listing: 15 Tokens
Yes. Your token balance is refreshed every month according to your membership plan. Unused tokens from the previous month do not carry over. This ensures all agents start each month with a fresh allocation and equal opportunity.
Payment & Refund Policy
We accept a wide range of payment options through our secure payment gateway, powered by Curlec. These include:
- FPX Online Banking: Securely pay from major Malaysian banks.
- Credit/Debit Cards: We accept all major cards, including Visa and Mastercard.
- E-Wallets: Pay conveniently with popular e-wallets such as GrabPay and Touch 'n Go.
No. In accordance with our Terms & Conditions, all purchases of membership plans and their included tokens are final and non-refundable. Tokens are a digital product instantly credited and available for use in your account upon purchase. Therefore, we do not offer refunds for unused tokens or for mid-period membership cancellations.
For Property Seekers
Yes, 100% free. You can browse all listings, view property details, and contact agents at no cost.
On every property detail page, you will find the agent's contact information, including buttons to call or send a message. Simply click, and you will be connected directly with the agent responsible for that property.
For Agents & Agencies
Click the "Sign Up" button on our homepage and choose the "Agent" or "Agency" account type. You will be asked to fill in your professional details, including your license number. After registration, our team may conduct a verification to ensure your credentials.
An Agent account is for an individual professional. An Agency account is a master account that can manage multiple agent accounts under it. The agency owner can allocate tokens and monitor the performance of their agents.
To maintain quality, our team manually reviews every new listing. We check for completeness, accuracy of information, and the quality of images. This process typically takes up to 24 hours. You will be notified once your listing is approved and live on the site.
